Refund policy

1. Returns

We accept returns within 14 days of the delivery date for store credit only.

Items must be unworn, unwashed, and in their original condition.
Tags must remain attached.
Returns must include the original packaging.

Note: Due to the limited nature of our collections, exchanges are not guaranteed and are subject to availability.

2. Non-Returnable Items

To maintain quality and exclusivity, the following items are final sale:

Archive drops
Limited collaborations
Accessories (hats, socks, bags, etc.)

3. Refunds

Refunds are not issued to the original payment method.
All approved returns will be issued as store credit in the form of a SIERRA MANDEL. digital gift card.

4. Damaged or Defective Items

If you receive a defective or incorrect item:

Contact us at support@sierramandel.com within 7 days of delivery.
Include your order number and photos of the item.
We will arrange a replacement or issue store credit if stock is unavailable.

5. How to Start a Return

To initiate a return:

Email us at support@sierramandel.com Include your order number and reason for return.
Our team will review your request and provide instructions.