Shipping policy

1. Order Processing

All orders are processed within 1–3 business days after purchase.

You will receive a confirmation email once your order has been placed.
When your order ships, you’ll receive a tracking number via email.
Orders placed during product drops, limited archive releases, or high-demand periods may require extra processing time.

2. Domestic Shipping (Canada & U.S.)

Canada → Estimated delivery: 2–6 business days
United States → Estimated delivery: 3–7 business days

Shipping rates are calculated at checkout based on your location and order weight.

3. International Shipping

We offer worldwide shipping to select countries.

Estimated delivery: 7–14 business days depending on location.
International shipping costs are calculated at checkout.
SIERRA MANDEL. is not responsible for any customs fees, import duties, or taxes charged by your country — these are the customer’s responsibility.

4. Tracking Your Order

Once your order ships, you’ll receive an email with your tracking number and a direct link to track your package in real time.

5. Delays & High-Demand Drops

Due to the limited nature of SIERRA MANDEL. drops and archive releases, please allow additional processing time during high-demand periods.

Carrier delays, customs inspections, and unforeseen events may impact delivery timelines.
SIERRA MANDEL. is not liable for delays once the package has been handed to the carrier.